WIZCART COMPLAINT AND FEEDBACK POLICY

Effective Date: May 1, 2026

Owner: Wizcart Technologies Incorporated

This Complaint and Feedback Policy is issued by WIZCART TECHNOLOGIES INCORPORATED, a British Columbia corporation (corporation number BC1541387, incorporated 27 May 2025 under the BC Business Corporations Act) extra-provincially registered to carry on business in Alberta (Alberta corporate access number 2128144090) ("Wizcart", "we", "us", or "our"). Wizcart operates the Wizcart technology marketplace platform in Canada. Public legal notices, operational correspondence, and mailing communications may be sent to Wizcart at 903 8 Ave SW Office - 931, Calgary, AB T2P 0P7, Canada.

This Policy explains how Users and Service Providers may submit complaints, feedback, privacy concerns, accessibility concerns, discrimination reports, account-action concerns, payment issues, and support escalations.

Wizcart provides Platform Services only. Wizcart does not provide, perform, deliver, supervise, control, manage, inspect, guarantee, or warrant the underlying services booked through the Platform ("Provider Services"). Provider Services are offered and performed solely by independent third-party Service Providers. Any agreement for Provider Services is between the User and the selected Service Provider, not Wizcart.

Service Providers are primarily and directly responsible for Provider Services, including service delivery, workmanship, safety, regulatory compliance, licensing, permits, insurance, taxes, personnel, assistants, subcontractors, tools, methods, mistakes, negligence, misconduct, property damage, personal injury, and any failure to perform. Wizcart support, dispute intake, refund processing, account review, document review, or claims routing does not make Wizcart the provider, employer, supervisor, insurer, guarantor, or backstop for Provider Services.

For claims arising from Provider Services, the Service Provider's own insurance is primary. Service Providers must maintain valid insurance appropriate to their service category, notify their insurer of incidents or claims, and cooperate with Users, Wizcart, insurers, regulators, and authorities. Wizcart does not provide insurance coverage for Service Provider mistakes, negligence, misconduct, damage, injury, licensing failure, or insurance gaps. Wizcart's insurance, if any, is subject to the terms, conditions, limits, exclusions, deductibles, and determinations of the applicable policy and insurer. Nothing in this document creates a promise that Wizcart will insure, defend, indemnify, or pay for claims arising from Provider Services.

1. Scope

• Platform access, functionality, payment facilitation, refunds, cancellations, account actions, content, privacy, accessibility, discrimination, safety reports, and Community Standards issues.

• Service quality, workmanship, damage, injury, licensing, insurance, and service-outcome disputes are primarily between the User and the Service Provider, but Wizcart may facilitate support intake, documentation, payment administration, and claims routing.

2. How to Submit a Complaint

• Use the Help / Support or Report feature in the Platform where available.

• Email support@wizcart.com with the subject line "Formal Complaint" and include your name, registered email, booking or transaction reference, description of the issue, supporting evidence, and requested resolution.

• For privacy matters, email privacy@wizcart.com. For legal or intellectual-property matters, email legal@wizcart.com. For accessibility matters, email accessibility@wizcart.com.

3. Review Timeline

Wizcart aims to follow the timeline set out in the Complaint Timeline table at the end of this Policy. Specific timeframes depend on complaint complexity, evidence availability, and third-party involvement.

4. Possible Outcomes

Depending on the issue, Wizcart may provide an explanation, correct an account or billing error, process a refund or fee adjustment, route a claim to a Service Provider or insurer, remove content, request documentation, reverse or modify an account action, take marketplace-access action under the applicable Terms, or determine that no action is warranted.

Any review involving Provider Services is limited to payment administration, support intake, Community Standards, safety, and platform-access functions. Wizcart does not become the Service Provider, employer, supervisor, insurer, quality inspector, arbitrator, or guarantor.

5. Escalation

If you are not satisfied with the initial response, email support@wizcart.com with the subject line "Escalation Request - [Case Reference]". A senior representative or designated reviewer will review the matter where appropriate.

6. External Recourse

• Privacy: Office of the Information and Privacy Commissioner of Alberta (primary for Alberta-resident personal information), Office of the Privacy Commissioner of Canada, Office of the Information and Privacy Commissioner for British Columbia, or another applicable privacy commissioner.

• Human rights: Alberta Human Rights Commission or another applicable human-rights body.

• Consumer protection: Service Alberta consumer-protection authorities or another applicable provincial/territorial consumer-protection office.

• Competition/deceptive marketing: Competition Bureau Canada.

• Commercial electronic messages: Canadian Radio-television and Telecommunications Commission (CRTC) for CASL complaints.

• Labour and workplace: For Service Providers, Alberta Employment Standards (employment standards complaints) and Workers' Compensation Board of Alberta (workplace injury claims) where applicable.

• Legal disputes: courts or arbitration processes available under the applicable Terms, subject to non-waivable rights.

7. Confidentiality and Non-Retaliation

Complaints are handled confidentially to the extent practical and lawful. Information is shared only with people who need it to review, respond, comply with law, protect safety, or administer the Platform.

Wizcart will not retaliate against any User or Service Provider for submitting a good-faith complaint or feedback. Account actions are taken only under the published Terms and Community Standards based on objective evidence, not because a person complained in good faith.

8. Records

Wizcart retains complaint, support, and resolution records for a reasonable period, typically at least three (3) years from resolution, or longer where needed for legal, insurance, safety, fraud-prevention, privacy, tax, accounting, or regulator purposes.

For more information, see our Trademark Notice.

Provider Services booked through the Platform are performed by independent third-party Service Providers and are not performed by Wizcart Technologies LLC or Wizcart Technologies Incorporated.

WIZCART and the WIZCART logo are trademarks of Wizcart Technologies LLC and are used in Canada by Wizcart Technologies Incorporated under licence from Wizcart Technologies LLC. Wizcart Technologies LLC controls the character and quality of the Platform Services provided under the WIZCART mark in Canada.

Trademark Notice

Contact

Wizcart Technologies Incorporated

Public legal notice, operational, and mailing address: 903 8 Ave SW Office - 931, Calgary, AB T2P 0P7, Canada

Phone: +1 866-949-2278

Customer contact form: https://wizcart.com/contact-us

Service Provider contact form: https://partner.wizcart.com/contact-us

Support: support@wizcart.com

Privacy: privacy@wizcart.com

Legal: legal@wizcart.com

Accessibility: accessibility@wizcart.com

Step	Target Timeline	Action
Acknowledgment	Within 5 business days	Wizcart acknowledges receipt and may assign a case reference.
Initial review	Within 15 business days after acknowledgment	Wizcart reviews available information and may request additional details.
Resolution or update	Within 15 business days after acknowledgment where practical	Wizcart communicates the outcome or next step.
Complex cases	Up to 30 business days or longer where necessary	Wizcart provides an update if more time is needed due to complexity, third-party information, safety, legal, insurance, or regulator issues.