WIZCART ACCOUNT DELETION AND DATA RETENTION POLICY

Effective Date: May 1, 2026

Owner: Wizcart Technologies Incorporated

This Account Deletion and Data Retention Policy is issued by WIZCART TECHNOLOGIES INCORPORATED, a British Columbia corporation (corporation number BC1541387, incorporated 27 May 2025 under the BC Business Corporations Act) extra-provincially registered to carry on business in Alberta (Alberta corporate access number 2128144090) ("Wizcart", "we", "us", or "our"). Wizcart operates the Wizcart technology marketplace platform in Canada. Public legal notices, operational correspondence, and mailing communications may be sent to Wizcart at 903 8 Ave SW Office - 931, Calgary, AB T2P 0P7, Canada.

This Policy explains how you may request account deletion and how Wizcart handles retention, deletion, anonymization, and legal holds. It supplements the Privacy Policy.

1. How to Request Account Deletion

Use the Delete My Account feature in account settings where available; or
Email privacy@wizcart.com with the subject line "Account Deletion Request" and include your registered name and email address.

Wizcart will verify your identity before processing a deletion request. Verified requests will generally be processed within thirty (30) days unless a longer period is permitted or required by law. During processing, Wizcart may deactivate the account or restrict visibility where practical.

2. What May Be Deleted or Anonymized

Subject to legal, accounting, safety, fraud-prevention, dispute, chargeback, tax, and operational retention requirements, Wizcart will delete, anonymize, or de-identify personal information no longer required for an identified purpose, such as profile information, preferences, certain device identifiers, certain analytics linked to your account, and certain messages or content not required for legal or operational reasons.

3. Information That May Be Retained

Wizcart retains certain categories of information beyond account deletion to meet legal, tax, accounting, audit, fraud-prevention, safety, and litigation-defence obligations. Standard retention categories are set out in the Retention Categories table at the end of this Policy.

4. Outstanding Obligations and Legal Holds

Account deletion may be delayed, limited, or processed in stages where there are pending bookings, unresolved disputes, chargebacks, refunds, payouts, amounts owed, fraud or safety reviews, tax/accounting obligations including Part XX Reportable Seller retention obligations, regulator requests, litigation holds, or other legal obligations. Wizcart will notify you where an outstanding issue prevents completion of deletion.

5. Service Provider-Specific Effects

Your public listing and profile may be removed or deactivated.
Future bookings may be cancelled where necessary and Users may be shown a pre-filtered list of alternate available Service Providers. The Platform does not assign a replacement without the User's selection.
Pending payouts, refunds, chargebacks, taxes, and account balances remain subject to the applicable Terms and payment-service-provider rules.
Licensing, insurance, tax, background-verification, Part XX Reportable Seller, and compliance records may be retained as described in the Retention Categories table.

6. Third-Party Data

Account deletion on Wizcart does not automatically delete information held by third parties such as Stripe, app stores, communications providers, analytics providers, verification providers, or regulators. Those parties may retain information under their own legal obligations and policies. Wizcart will direct deletion requests to vendors where required and reasonably possible.

7. Your Rights and Complaints

You may request access, correction, deletion, portability where available, and information about retention by emailing privacy@wizcart.com. If you are not satisfied with Wizcart's response, you may contact the Office of the Information and Privacy Commissioner of Alberta as the primary commissioner for Alberta-resident personal information, or the Office of the Privacy Commissioner of Canada. British Columbia residents may contact the Office of the Information and Privacy Commissioner for British Columbia.

For more information, see our Trademark Notice.

Provider Services booked through the Platform are performed by independent third-party Service Providers and are not performed by Wizcart Technologies LLC or Wizcart Technologies Incorporated.

WIZCART and the WIZCART logo are trademarks of Wizcart Technologies LLC and are used in Canada by Wizcart Technologies Incorporated under licence from Wizcart Technologies LLC. Wizcart Technologies LLC controls the character and quality of the Platform Services provided under the WIZCART mark in Canada.

Trademark Notice

Contact

Wizcart Technologies Incorporated

Public legal notice, operational, and mailing address: 903 8 Ave SW Office - 931, Calgary, AB T2P 0P7, Canada

Phone: +1 866-949-2278

Customer contact form: https://wizcart.com/contact-us

Service Provider contact form: https://partner.wizcart.com/contact-us

Support: support@wizcart.com

Privacy: privacy@wizcart.com

Legal: legal@wizcart.com

Accessibility: accessibility@wizcart.com

Category	Typical Retention / Reason
Financial transaction, invoice, payout, refund, and receipt records	Generally retained for seven (7) years or as required for tax, accounting, audit, and legal obligations.
Tax registration and reporting information	Generally retained for seven (7) years or as required by CRA and applicable tax law.
Reportable Seller records under Part XX of the Income Tax Act	Information collected, verified, and reported for Reportable Sellers (including legal name, primary address, TIN/SIN/BN, financial account identifier, and amounts paid) is retained for six (6) years from the end of the calendar year to which the report relates, as required by Part XX of the Income Tax Act and CRA guidance.
Dispute, complaint, incident, safety, support, and chargeback records	Generally retained for up to three (3) years after resolution, or longer where needed for fraud, safety, litigation, insurance, regulator, or legal-hold purposes.
Fraud, abuse, account-integrity, and safety records	May be retained for up to seven (7) years or longer where reasonably necessary to protect the Platform, Users, Service Providers, and legal rights.
Background verification and Service Provider eligibility records	For active Service Providers, retained while active and for a reasonable post-deactivation period, typically up to three (3) years. Rejected or deactivated applicant records may be retained longer, typically up to seven (7) years, where necessary to defend legal claims or regulatory inquiries.
Breach records	Records of every breach of security safeguards are retained for at least twenty-four (24) months after Wizcart determines the breach occurred.