Effective Date: May 1, 2026
Owner: Wizcart Technologies Incorporated
This Cancellation and Refund Policy is issued by WIZCART TECHNOLOGIES INCORPORATED, a British Columbia corporation (corporation number BC1541387, incorporated 27 May 2025 under the BC Business Corporations Act) extra-provincially registered to carry on business in Alberta (Alberta corporate access number 2128144090) ("Wizcart", "we", "us", or "our"). Wizcart operates the Wizcart technology marketplace platform in Canada. Public legal notices, operational correspondence, and mailing communications may be sent to Wizcart at 903 8 Ave SW Office - 931, Calgary, AB T2P 0P7, Canada.
Wizcart provides Platform Services only. Wizcart does not provide, perform, deliver, supervise, control, manage, inspect, guarantee, or warrant the underlying services booked through the Platform ("Provider Services"). Provider Services are offered and performed solely by independent third-party Service Providers. Any agreement for Provider Services is between the User and the selected Service Provider, not Wizcart.
Service Providers are primarily and directly responsible for Provider Services, including service delivery, workmanship, safety, regulatory compliance, licensing, permits, insurance, taxes, personnel, assistants, subcontractors, tools, methods, mistakes, negligence, misconduct, property damage, personal injury, and any failure to perform. Wizcart support, dispute intake, refund processing, account review, document review, or claims routing does not make Wizcart the provider, employer, supervisor, insurer, guarantor, or backstop for Provider Services.
For claims arising from Provider Services, the Service Provider's own insurance is primary. Service Providers must maintain valid insurance appropriate to their service category, notify their insurer of incidents or claims, and cooperate with Users, Wizcart, insurers, regulators, and authorities. Wizcart does not provide insurance coverage for Service Provider mistakes, negligence, misconduct, damage, injury, licensing failure, or insurance gaps. Wizcart's insurance, if any, is subject to the terms, conditions, limits, exclusions, deductibles, and determinations of the applicable policy and insurer. Nothing in this document creates a promise that Wizcart will insure, defend, indemnify, or pay for claims arising from Provider Services.
This Policy explains how cancellation charges, refunds, no-shows, and refund processing are handled for bookings made through the Platform. It is incorporated into the User Terms of Use and Service Provider Terms of Use.
Your statutory cancellation rights under Alberta's Internet Sales Contract Regulation (Alta Reg 81/2001) and the Consumer Protection Act (Alberta) remain available regardless of this Policy. These include: (a) the right to cancel within seven (7) days after receiving a copy of your contract if, before the booking, Wizcart did not disclose the information required by the Regulation or did not give you an express opportunity to accept, decline, or correct the contract; (b) the right to cancel within thirty (30) days after entering the contract if Wizcart does not provide you with a copy of the contract within fifteen (15) days; and (c) the right to cancel within one (1) year after entering the contract if the booked Provider Services are not provided within thirty (30) days of the date specified in the contract (a right you may lose if you accept performance after that thirty-day period). Where you exercise a statutory cancellation right, Wizcart will refund all consideration paid within fifteen (15) days as required by the Regulation.
Cancellation charges are based on the time remaining before the scheduled start time and are subject to the applicable service-category maximum cap disclosed in the Platform. Before a cancellation is confirmed, the Platform will display the exact cancellation amount then payable.
For this Policy, "service order total" means the Provider Services amount, visit fee, disclosed add-ons, and applicable taxes on those amounts, excluding the Wizcart order-processing fee unless the Platform expressly states otherwise.
Urgent or same-day bookings may have different cancellation rules because Service Providers may reserve near-term capacity or begin travel quickly. Any urgent-dispatch fee, cancellation window, and cancellation charge will be disclosed before booking confirmation and again before cancellation confirmation.
Service Providers may set certain cancellation-charge preferences where the Platform permits. Service Provider-set charges apply only within the disclosed Platform rules, are subject to service-category caps, and must be shown to the User before the User confirms the booking or cancellation. The ability to set permitted cancellation preferences reflects the Service Provider's independent business status and does not make Wizcart the Service Provider's employer or supervisor.
Refund amounts for each cancellation scenario are set out in the Refund Handling table at the end of this Policy. Refund treatment depends on which party cancelled, when the cancellation occurred relative to the scheduled service time, and whether the Service Provider has performed or failed to perform.
Where a User is entitled to a refund under this Policy or applicable law, Wizcart will process the refund to the original payment method within fifteen (15) days after the refund entitlement is confirmed or within any shorter period required by applicable law. Once Wizcart initiates a refund to the payment-method issuer, the issuer's own posting timelines may add additional business days before the credit appears.
Service Providers are independent businesses and may cancel or reschedule bookings subject to their Service Agreement with the User, applicable law, and Platform rules. If a Service Provider cancels, the User may be shown a pre-filtered list of alternate available Service Providers and may choose a replacement. The Platform does not automatically assign a replacement Service Provider without the User's selection.
A Service Provider no-show means the Service Provider does not arrive within the agreed service window without User-accepted rescheduling. A no-show may result in a full User refund and may be reviewed as a breach of Platform terms or Community Standards. Any account action is a marketplace-access remedy and not employment discipline.
For claims arising from property damage, bodily injury, personal injury, or other harm caused by Provider Services, please contact the Service Provider in the first instance and the Service Provider's insurance carrier where applicable. Service Providers are required to maintain commercial general liability insurance with minimum coverage of CAD $2,000,000 and are strongly recommended to name WIZCART TECHNOLOGIES INCORPORATED as Additional Insured on a primary and non-contributory basis on their policy. Whether or not Wizcart is named as Additional Insured, the Service Provider remains primarily and solely liable for claims arising from Provider Services. Wizcart may facilitate documentation, claim routing, and communication where reasonable, but does not assume liability for Provider Services as set out in the User Terms of Use.
Wizcart may waive or adjust cancellation charges where cancellation results from circumstances beyond the cancelling party's reasonable control, such as medical emergency, severe weather, natural disaster, government order, unsafe premises, documented safety risk, or other extraordinary circumstances. Reasonable documentation may be requested.
If the Service scope changes during a booking, any price increase must be confirmed in-Platform by the User before it applies. Hidden fees, undisclosed mandatory charges, or charges not reasonably disclosed before confirmation are prohibited.
Nothing in this document limits, excludes, or waives any non-waivable right, remedy, warranty, duty, or protection under applicable federal, provincial, territorial, or municipal law. If this document conflicts with a non-waivable legal requirement, the legal requirement controls to the extent of the conflict.
| Tier | Cancellation Window | Customer Cancellation Charge |
| Tier 1 | More than 48 hours before scheduled start | No cancellation charge on the Provider Services amount. The Wizcart order-processing fee is non-refundable except where required by law or where the Service Provider fails to perform. |
| Tier 2 | 24 to 48 hours before scheduled start | Up to 10% of the service order total, subject to the category cap. |
| Tier 3 | 4 to 24 hours before scheduled start | Up to 20% of the service order total, subject to the category cap. |
| Tier 4 | Less than 4 hours before scheduled start and Service Provider not yet en route | Up to 30% of the service order total, subject to the category cap. |
| Tier 5 | Service Provider en route | The Service Provider-set cancellation charge or 30% of the service order total, whichever is lower, subject to the category cap. |
| Scenario | Refund Handling |
| Customer cancellation with no cancellation charge | Refund of the Provider Services amount and applicable taxes on that amount. Wizcart order-processing fee remains non-refundable except where required by law or where the Service Provider fails to perform. |
| Customer cancellation with cancellation charge | Refund of the Provider Services amount minus the disclosed cancellation charge, plus applicable tax adjustments. Wizcart order-processing fee remains non-refundable except where required by law or where the Service Provider fails to perform. |
| Service Provider no-show or verified failure to perform | Full refund of all charges paid through the Platform for that booking, including the Wizcart order-processing fee, unless prohibited or modified by applicable law or payment-network rules. |
| Disputed cancellation or safety issue | Handled case-by-case through support intake under this Policy, the Complaint and Feedback Policy, and applicable law. |
| Chargeback or payment dispute | Handled under payment-service-provider and card-network rules, with corresponding payout adjustments where applicable. |
For more information, see our Trademark Notice.
Provider Services booked through the Platform are performed by independent third-party Service Providers and are not performed by Wizcart Technologies LLC or Wizcart Technologies Incorporated.
WIZCART and the WIZCART logo are trademarks of Wizcart Technologies LLC and are used in Canada by Wizcart Technologies Incorporated under licence from Wizcart Technologies LLC. Wizcart Technologies LLC controls the character and quality of the Platform Services provided under the WIZCART mark in Canada.
Wizcart Technologies Incorporated
Public legal notice, operational, and mailing address: 903 8 Ave SW Office - 931, Calgary, AB T2P 0P7, Canada
Phone: +1 866-949-2278
Customer contact form: https://wizcart.com/contact-us
Service Provider contact form: https://partner.wizcart.com/contact-us
Support: support@wizcart.com
Privacy: privacy@wizcart.com
Legal: legal@wizcart.com
Accessibility: accessibility@wizcart.com
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